Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or undamaged, and in its original packaging.

To start a return, you can contact us at hello@hipstirs.com. If your return is accepted, we’ll send you a printable return shipping label (or we can mail you a label), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@hipstirs.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

sparkling cranberry

NEW YEARS STOCK UP SALE

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NEW YEARS EVE STOCK UP SALE ENDS 12/26—buy two  syrups and get one free, plus enjoy free shipping! It’s the ultimate deal to stock up on holiday flavors and surprise your cocktail-loving friends!

STOCKING STUFFER SALE

30%OFF + FREE SHIPPING ON ORDERS OVER $35

Don’t miss our LAST MINUTE STOCKING STUFFER SALE—get 30% off and free shipping on orders over $35! Stock up before the 12/14 shipping cut-off to ensure your festive favorites arrive in time for Christmas Eve celebrations!

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JINGLE MINGLE SALE

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Don’t miss our Jingle Mingle Christmas Sale—get 20% off until December 6!

BLACK FRIDAY

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Black Friday Sale

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SOBER OCTOBER

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SMALL BIZ SAT

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CYBER MONDAY

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