FAQ

HIPSTIRS, WHO IS THAT?
HipStirs is a cocktail kit subscription box service that was born out of a love for creating original craft cocktails and memorable experiences that cultivate community. It all began with our mixology courses in our hometown, Austin, Texas and then we thought, “Why be selfish about this? Let’s box it up and send this experience across the nation!” And thus, HipStirs subscription boxes were born. We hope we can bring you the exhilarating experience of learning to be a master mixologist in your home, while bringing you new & exciting recipes that you can share with your community!

HOW DO THESE SUBSCRIPTION BOXES WORK ANYWAYS?
We are glad you asked. If you head over to our "SUBSCRIBE" page you can sign-up for our monthly boxes by opening an account with us. We will ask you to provide your name, email, shipping address and the type of subscription plan you’d like to receive. We currently have 12 month, 6 month, 3 month and month to month plans available.

WHY CHOOSE HIPSTIRS?
A HipStirs subscription is your ticket to treat yourself with a once a month exclusive experience! Receive a box full of all the ingredients needed (excluding alcohol) to create one of our featured cocktails specially handcrafted by our mixologists, along with some fun tools and accessories to add to your bar cart! You will also be a part of our EXCLUSIVE updates that include specials, discounts and online content that can only be received by our members. It’s easy to sign-up and it is just another reason to look forward to happy hour - as if there weren’t enough reasons already! 

WHAT'S INCLUDED IN MY KIT?
Each month’s cocktail is a new and different recipe, so the box content will vary depending on the featured cocktail ingredients. However, you can always look forward to receiving what you need to make 4-6 of our delicious monthly cocktails, a recipe card with a tutorial link and fun tools and accessories for your bar cart! Last but not least, don’t forget to grab your favorite liquor to mix your drinks or order through Drizly, our alcohol delivery partner:

GET $5.00 OFF YOUR FIRST
ORDER THROUGH US!

IS ALCOHOL INCLUDED IN MY KIT?
Our kits do not currently include alcohol. Here are a few reasons why we have decided to omit alcohol from our kits:

• As you may or may not know, liquor laws are pretty complicated. In order to remain in compliance with said laws, we refrain from shipping liquor across state and county lines.
• Everyone has their favorites, right? Rather than have us send you a spirit that you don't like, we thought we would give you the opportunity to pick out the brands you prefer!
• We’d hate for you to have to wait around for your box just so they can check your ID. This way you won't have to worry about missing your order and the hassle of tracking it down.
• The omission of alcohol reduces the shipping and handling fees you incur.
• Best of all, you can shop LOCAL!

HOW CAN I GET ALCOHOL DELIVERED?
HipStirs is an affiliate with Drizly, which is a great way to get your alcohol delivered straight to your door within the hour! CLICK TO ORDER NOW and receive $5 OFF your first order!

HOW LONG WILL THE INGREDIENTS LAST?
We order and package our produce fresh and pack it directly into your box. It is best that as soon as you receive your package you place the fresh ingredients in your fridge. If unopened, our craft made items will maintain their flavor and freshness at room temperature for up to a year, but we’re sure you won’t be able to resist them that long! We recommend that you refrigerate them to extend their shelf life.

HOW MANY COCKTAILS WILL MY KIT MAKE?
Depending on how you prefer to flavor your drinks, each kit can make anywhere from 4-6 craft cocktails so you are able to enjoy the experience with a couple of friends.

WHEN WILL MY PACKAGE BE SHIPPED/DELIVERED? 
Our subscriptions boxes ship the first week of each month. You can expect to receive your box anywhere from 2-6 days after shipping takes place! Let us know in the customer support chat on our home page if you are experiencing any further delays on your order. 

DO I NEED TO BE HOME WHEN MY PACKAGE ARRIVES?
Our packages will be delivered without a need for a signature. So just be sure to grab your box as soon as you are able and throw those fresh ingredients in the fridge!

WHERE DO YOU SHIP TO AND HOW MUCH DOES IT COST?
We currently are able to ship anywhere within the US. Shipping prices will vary based on location and are calculated through our shipping partners.

HOW OFTEN DO YOU RELEASE NEW BOXES?
We love to mix it up! So you can look forward to receiving new recipes and fun craft cocktail items to add to your bar cart EVERY month! 

I DON'T KNOW HOW TO MAKE COCKTAILS, IS THIS KIT FOR ME?
Absolutely! Our boxes are for all experience levels of mixologists. Each box comes with a recipe card that will walk you through exactly how to prepare the drink. If you are already an expert mixologist, these boxes are a fun way to stay inspired and discover new flavor combinations you may have never tried before!

MY BOX DID NOT GET DELIVERED/IS MISSING SOMETHING/HAS BEEN DELAYED
Oh no! We apologize for the mistake and we definitely want to make it right. If your box was not delivered to your address, please let us know and we will make sure your address is correct in our system. If you are missing an item, please let us know and we will verify your order and send the correct items your way!

WHAT IS YOUR RETURN POLICY?
At this time we do not accept returns and therefore refunds cannot be issued in the event a box is shipped back to our warehouse. If a purchased subscription box arrives damaged or is missing an item, our team will look into the matter and see if that box or single item can be reshipped to you.

DIETARY RESTRICTIONS - ARE YOUR KITS KOSHER, VEGAN, VEGETARIAN, GLUTEN FREE?
The ingredients may vary by box, but for the most part they are friendly to all types of diets. Our syrups are naturally gluten free and made from all natural ingredients. The nutritional facts will be listed on our craft made items.

WILL I NEED TO PURCHASE ANYTHING TO GO WITH MY KIT?
If you don’t have a set of basic bar tools in your home already, you may want to grab a shaker tin to start mixing your drinks. Keep in mind our kits will also come with fun bar tools that you can add to your bar cart in the future. You will also want to stock up on your favorite brand of liquor that pairs well with the featured cocktail to complete the ingredient list. Otherwise, you are good to stir, sip, and savor! 

HAVE MORE QUESTIONS?
If you have any questions that we weren’t able to resolve for you, please reach out to our support team at support@hipstirs.com and we will get back to you as soon as possible.